Brett Snyder
Airline reviewer
I write The Cranky Flier, a snarky consumer air travel blog. Yes, I'm an airline dork.
Tales
http://twitter.com/crankyflier
http://crankyflier.com/
94046 followers
6262 tweets
crankyflier
Well he's rebooked, b/c of @USAirways screw ups, he's getting in 21 hours later than he could have if they didn't waste so much time
crankyflier
.@DrinkRaiderade phone agent was worse - dawdling missed an option via Chicago - i'm good for now
crankyflier
This is quite honestly the worst reaccomm experience I have seen - incompetence at @USAirways is missing flights left and right
crankyflier
It took @USAirways one hour to get back to me to say that it can't help reaccomm via Twitter
crankyflier
Haven't heard back from @USAirways and a client is going to miss a potential reaccomm option - this isn't good
crankyflier
Hey @USAirways - you guys helping with reaccomm off cxld flts on Twitter?
crankyflier
Topic of the Week: Berlin Airport’s Big Delay http://t.co/7yXi1ZXD (Cranky Post)
crankyflier
Ugh, @United just cxld the Mumbai flight back to Newark - glad @DrinkRaiderade was on the case and helped our client get a new flight
crankyflier
Delta Screws Up, Accidentally Shows Different Prices to Some Customers on Its Website http://t.co/IxNO5xra (Cranky Post)
crankyflier
Just had my first experience with @USAirways cust svc via Twitter, doing a great job so far
crankyflier
Hey @USAirways - trying to buy choice seats, but it keeps returning me to the same page without confirmation - can you help?
crankyflier
A Working Trip to Vegas (Trip Report) http://t.co/bzAMuSP1 (Cranky Post)
crankyflier
yeah @DrinkRaiderade @SouthwestAir was the social media leader, but it was very quiet yesterday when the booking site was down
crankyflier
I shouldn't say the @SouthwestAir website is down - it just can't take bookings (which is what matters)
crankyflier
I can't believe @SouthwestAir website has been down for hours - what a mess
crankyflier
.@OrbitzCareTeam I finally got it fixed, had to deal with the airline directly for the last piece b/c you guys couldn't help
crankyflier
You would think online tvl agents would have good cust svc since they provide little other value, but @Orbitz seems to have a diff idea
crankyflier
Just got word that @Delta and its pilots have a tentative agreement on a new contract - 7 months before the amendable date, amazing
crankyflier
The DOT Gets it Right With Washington/National Slot Awards http://t.co/RZX0QhJN (Cranky Post)
crankyflier
Interesting look at why @Delta is making a mistake with the refinery deal http://t.co/WfM6Y9Kl
crankyflier
No Honest Customer Will Pay $100 to Carry a Bag on Spirit http://t.co/NtpILiVQ (Cranky Post)
crankyflier
Do you know a @USAirways pilot infected with DOH? As the person who emailed it me said, funny but sad... http://t.co/AnxkDRnp
crankyflier
Cranky on the Web (May 7 – 11) http://t.co/KXcjdJGc (Cranky Post)
